Ordering and Products
Q.1 How do I place an order on your website?
A: To place an order, simply browse through our collection, select the desired wallpaper or sticker, choose the size (if applicable), and click ‘Add to Cart.’ Follow the checkout process to complete your purchase.
Q. 2 Can I modify or cancel my order after it's been placed?
A: Unfortunately, we cannot modify orders once they are placed. Please double-check your order before completing the purchase. If you need assistance, contact our customer support team as soon as possible.
Q. 3 Are product colors accurate to what I see on the website?
A: While we strive to display accurate colors, variations may occur due to individual monitor settings. We recommend ordering samples or checking our product images in different lighting to get a better sense of the colors.
Shipping and Delivery
Q.4 How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the respective courier’s site.
Q.5 What is the estimated delivery time?
A: Delivery times vary based on your location. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
Q.6 Do you offer international shipping?
A: No, Currently we offer shipping in India Only. Shipping costs and delivery times depend on the destination. Please refer to our shipping policy for more details.
Returns and Exchanges
Q.7 What is your return policy?
A: We accept returns within 7 days of receiving your order. The items must be unused and in their original packaging. Please visit our Returns & Exchanges page for detailed instructions.
Q.8 Can I exchange a product for a different design or size?
A: We currently do not offer direct exchanges. You may return the item following our return policy and place a new order for the desired product.
Q.9 What if my product arrives damaged or defective?
A: We apologize for any inconvenience. Please contact our customer support team within 2 days of receiving the damaged or defective item, and we will assist you in resolving the issue.
Product Care and Installation
Q.10 How do I install wallpaper or stickers?
A: Detailed installation instructions are provided with each product. We also recommend checking our installation guides on the website for step-by-step instructions and tips.
Q.11 Can your wallpapers be installed in bathrooms or kitchens?
A: It depends on the product. Please refer to the product description or contact our customer support for information on the suitability of specific wallpapers or stickers for high-moisture areas.
Q.12 How do I clean and maintain the products?
A: Cleaning instructions are included with each product. In general, a damp cloth can be used for cleaning. Avoid using abrasive materials or harsh chemicals.
Account and Security
Q.13 Why should I create an account on your website?
A: Creating an account allows you to track your orders, save your favorite items, and receive exclusive promotions. It also expedites the checkout process for future purchases.
Q.14 Is my personal information secure on your website?
A: Yes, we take the security of your personal information seriously. Our website uses [security measures/SSL encryption] to protect your data. Refer to our Privacy Policy for more details.